AI agents that automate ticket triage, improve response times, and enhance customer satisfaction
Modern support teams face overwhelming ticket volumes, inconsistent responses, and knowledge gaps that impact customer satisfaction.
Support teams struggle to keep up with increasing ticket volumes across multiple channels
Customers wait too long for responses, leading to frustration and churn
Response quality varies across team members, creating unpredictable customer experiences
Critical information scattered across systems makes it difficult to provide accurate answers
Deploy AI agents that work alongside your team to deliver faster, more consistent customer support
Automatically categorize, prioritize, and route tickets to the right team members
Self-updating knowledge base that learns from every support interaction
Monitor customer emotions and satisfaction across all channels in real-time
Identify patterns and opportunities to improve support processes
How It Works: Intelligent Support Automation
See how our AI agent routes and resolves customer inquiries with decision-based workflow
Continuously monitors tickets, emails, chat, and social media channels in real-time
AI classifies inquiries by urgency, complexity, and category, then routes appropriately
Simple queries (FAQs, status checks) are identified for automated handling
Complex issues requiring human judgment are flagged for agent review
AI generates instant responses for simple queries with confidence scoring
Complex cases receive AI-suggested responses for human agent approval
System learns from resolutions and feedback to improve future classifications
This automated workflow runs on your schedule, continuously delivering qualified leads while you focus on closing deals.
How Global SaaS Company Transformed Their Business
Handling 10,000+ monthly support tickets with a small team, leading to long wait times and decreased customer satisfaction
Deployed Togisu AI agents to automate ticket triage, suggest responses, and maintain an auto-updating knowledge base
"Togisu transformed our support operations. Our team now focuses on complex issues while AI handles routine requests. Customer satisfaction has never been higher."
Discover how AI agents can transform your recruitment workflow
Instantly categorize and route incoming tickets to the right team based on content and urgency
Extract insights from resolved tickets to automatically update documentation and FAQs
Track customer emotions across all channels and escalate negative interactions proactively
Provide agents with AI-generated response suggestions based on similar historical tickets
Connect Togisu with your existing support and communication tools
Plus hundreds more integrations through our extensible API
Join companies using Togisu to deliver exceptional support experiences at scale.
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